Ocean Family Medicine operates an appointment system. Every effort will be made to accommodate your preferred time with your doctor of choice. A standard 15 minute appointment is generally sufficient to manage most health issues. When making appointments for complex or multiple medical problems, insurance/employment medicals or procedures, please request a longer appointment time. If in doubt please ask!
One appointment is required for each family member requesting to be seen where more than one family member needs to consult with the general practitioner.
Several appointment spaces are left unfilled each day for patients requiring same day urgent reviews, walk-ins and sick children.
Reception staff will endeavour to contact you if your doctor is away for any unforeseen reason. If you are unable to attend your appointment, we would appreciate you notifying us as soon as possible.
Important note: if you have a medical emergency, telephone 000 immediately for emergency services.
Home visits are performed for regular patients of the practice who are either too ill or otherwise unable to attend the surgery.
Whatever your preferred language, we can help you organise an interpreter to assist with any language barriers. Ocean Family Medicine uses TIS national (Translating and Interpreting Service) - for more information click here.
Out of Hours Care:
Our after-hours medical services are covered by National Home Doctor Service on 137425. Website: www.homedoctor.com.au
You can only make appointments from 6pm weeknights and from 12 noon on Saturdays and all day Sunday and Public Holidays.
All patients with a Medicare Card or Gold DVA card are bulk billed.
Repeat prescriptions, where possible, should be obtained during a consultation so the doctor can review the relevant medical condition. However, if you have been seen recently and you require a repeat prescription, it may be completed by the doctor for a fee of $12.00.
Due to patient confidentiality reasons and to ensure good clinical practice, pathology and radiology results will not be given over the phone. It is recommended that you book an appointment with your doctor to discuss your results. The practice will contact you if there is a clinically significant result.
Ocean Family Medicine's policy is that no patient or confidential information will be transmitted by email, unless it is encrypted.
Telephoning your Doctor:
You may contact your doctor by phone during surgery hours. If the doctor is attending another patient a message will be taken and your call will be returned when the doctor is available. Please advise the reception staff is your call is an emergency as it may be triaged by the practice nurse.
Fees and Billing Arrangements:
Ocean Family Medicine is a mixed billing practice.
All patients on a valid Concession Card (Pension, Commonwealth or Health Care Card), Veteran Affairs, full-time students (with a valid card) and children under 16 years old are bulk billed.
Private fees are as follows:
Appointment for less than 20 minutes is $80 ($38.20 rebate); appointment for more than 20 minutes but less than 40 minutes is $135 (rebate $73.95); appointment lasting more than 40 minutes is $160 (rebate $108.85). Ante-natal visit remains $56 ($38.20 rebate).
Due to rising costs of medical supplies, we will be charging a $50 out-of-pocket treatment room fee for all minor surgical procedures performed for non-concession card holders. Please ask reception if you need more information.
24 Hour Blood Pressure Monitoring: $50.
Fees are to be on the day, in full by cash, credit card or Eftpos and a claim made through Medicare.
Please discuss with the Practice Manager if you have any difficulty paying your fees.
Ocean Family Medicine is committed to providing continuing care and preventative care. We operate a reminder system for preventative health services. If you don’t want to partake in this reminder system, please advise the reception staff. Reminders will be sent via SMS text message - please let reception know if you wish to opt out from SMS text or click the 'opt out' link on the text message.
Management of personal health information:
We hope to provide a professional, quality and caring medical service for our patients. If you have any concerns, complaints or suggestions about any aspect of our service, we would appreciate hearing about them and will take them seriously. Please phone, write or use the form on our contact page.
Phone: (07) 5477 0644
Practice Manager, Karen Gunson
Ocean Family Medicine,
19 Lakehead Drive, Sippy Downs, Sunshine Coast, Queensland 4556.
If you feel there is a problem that you would rather discuss outside of the surgery, you may prefer to contact the Queensland Government Centre for handling complaints.
Office of the Health Ombudsman (OHO)
GPO Box 13281 George St, Brisbane, Qld, 4003.
Telephone: 133 646
http://www.oho.qld.gov.au email: firstname.lastname@example.org
From time to time the practice will invite patients to complete questionnaires expressing your views on the practice and how we could improve. These surveys help us to continually improve our services and are completely confidential.
Thank you to everyone who participated in our 2019 patient feedback survey conducted by CFEP Surveys- 97% of all patient ratings about the practice were good, very good or excellent. We have listened to your feedback. We have recruited two new doctors to our practice for 2020, increasing the number and availability of appointments we are able to offer. Reception staff will inform the waiting room promptly when there has been an emergency which will cause delays. Reception staff will ring you to inform you of a delay in your appointment time if your doctor is running 45 minutes or more behind time. Please us the HotDoc app to find your 'place in the queue'.